Frontier Airlines manages employee communications effectively with Vcall

The Client: Frontier Airlines began service on July 5, 1994 with 180 employees and two Boeing 737-200s on routes between Denver, CO and Bismarck, Fargo, Grand Forks and Minot, ND. Since then Frontier Airlines has grown to become the second largest carrier out of Denver International Airport, with an average of 250 daily system-wide departures and arrivals. These serve 24 of the top 25 destinations out of Denver. The Frontier Airlines team now numbers around 5,000 Frontier employees in cities throughout North America.

The Challenge: The biggest challenge Frontier Airlines experienced was dealing with growth. Frontier Airlines was quickly expanding with employees located throughout the country; it became increasingly difficult to organize a company communication meeting in which all flight attendants, pilots, and other employees could attend. Wanting to provide the opportunity for each employee to listen to the meetings either on-site, virtually, or on-demand at a more convenient date, Frontier Airlines began researching a web event solution.

The Solution: Ease of use and exceptional customer service were the primary reasons behind Frontier's decision to use Vcall's web event services. The Vcall representative always provides helpful suggestions on how to improve the Frontier webcasts to get the most out of each one.

The Results: Since it began working with Vcall Web Conferencing four years ago, Frontier Airlines Investor Relations and Internal Communications departments are completely satisfied with the simplicity of arranging and conducting Vcall web events.

Vcall has given Frontier the ability to ensure that each employee can attend internal communication events on-site, virtually, or via an archived presentation. At the same time, Vcall has assisted Frontier in broadcasting investor information to current and potential shareholders.

"Vcall provides a simple and pleasant experience for setting up, conducting, and attending an event. They are always on top of things — they know when we should be doing an event and contact us in advance to ensure that we schedule our meetings"

Michael Husson
Frontier Airlines